Reception
The reception desk on Level 2 is staffed 24 hours a day and staff will try their best to answer any queries you may have.

Hospital Wards & Access
There are lifts (Wallace and Gromit lift with audio that the little kids love!) and wards are well signposted in the main entrance.
The 0-12 Oncology ward is 34 and is on level 5.
The Adolescent Ward is 35, also on level 5.

Visitors

Oncology Ward.
Visiting hours are 8am – 8pm although parents can stay and visit at any time.
Please try not to have visitors after this time as younger children are going to sleep.
Flowers and Plants
Due to the bacteria that grow in plant and flower water, flowers and plants are NOT allowed on the ward.

Telephones
There are pay phones in each lift lobby. On the ward, each bed has its own phone which can be used to receive incoming calls only. Individual phone numbers can be found next to the phone.

Main reception: (0117) 342 8460

Switchboard: (0117) 923 0000

If you require an interpreter: (0117) …

Oncology ward 34 Under 12: (0117) 342 8334

Oncology ward 35 Adolescent: (0117) 342 8335 / (0117) 342 8435

Bone marrow unit: (0117) 342 8267 / (0117) 342 8266

Oncology Day beds: (0117) 342 8520 / (0117) 342 8145

Parking
Parking is limited in and around the hospital There are 2 main car parks nearby:
Trenchard street – Level 8 brings you within a 5 min walk
NCP Rupert street is in the town centre but again is only a 5 minute walk. Expect to pay around £12 for 8 hours!

Public toilets
There are public toilets in reception and in the lift lobbies of all floors.

Parent beds
There is a pull-down parent bed next to each child’s bed for one parent / carer to stay overnight. Beds should be folded away during the day to make more space around the child’s bed. Blankets, sheets and pillows are available from nursing staff.

Food and Refreshments

Mealtimes for children
Breakfast is served when children wake.
Lunch is served at 12 noon.
Dinner is served at 5pm.

A menu will be available for your child to make a choice. At all other times, food is always available. This includes cheese and biscuits and ice-cream. Children are also able to choose food from the dining room (also on Floor 5). Please speak to ward staff for more information.

There is also a snack trolley available for children to help themselves at any time.

Parent’s food
Parents are welcome to eat at their child’s bedside or in the parent’s room (just outside the main ward doors) where there is a microwave, instant hot water for drinks and fridge. A key is required for the fridge – see ward staff. Hot drinks are allowed in the ward but please use a tray to carry them. Take-away menus are available in the parents room.

Cash Point
The closest cash point available is within the BRI Hospital. Go through main entrance to BRI, follow corridor. Cash point is just past cashiers office on right.

Playrooms and Play Leaders
Ward 34 has a playroom for use by children on the ward and their families. Sam, the lovely CLIC Sargent play therapist, organises activities for children on weekdays either in the playroom or at children’s bedsides. The playroom remains open at weekends but PLEASE treat toys and equipment carefully so that all children can enjoy this facility.

There is also a Play Centre on Level 5 with a much wider range of activities and an outdoor play area. This is a specific Oncology play session on Wednesday mornings provided children are not in isolation and nursing staff are happy for them to attend. This session is restricted to oncology patients only in order to minimise the risk of infection.

Education
The hospital primary teacher, visits school age children on the ward. The aim is to continue education as normally as the child’s illness allows. Close contact is maintained with the regular school.

Televisions
A television is usually available at each bed and a range of videos and DVD’s can be borrowed from the playroom.
Please can all televisions in the bay area be used only with a headset after 8.30pm so as to reduce the noise level and avoid disturbing other patients and their parents.

Taxi
There are 2 official ranks within a 5 min walk of the hospital. Lower Maudlin Street (Opposite Eye Hospital) and at the Bus / Coach Station.

Train
Bristol has 2 major train stations, Bristol Temple Meads (serviced by the free hospital shuttle bus) and Bristol Parkway (about 20 min drive away). Local and National services available.
National Rail Enquiries 08457 484950

Airport

Tesco
Turn left outside entrance. Walk past BRI until set of traffic lights with pedestrian lights. Turn right, past Eye Hospital. At end of road you will see House of Fraser. Keep House of Fraser on your left, cross over road onto Union St. Tesco is on your left. 5-10 mins walk.
Tesco Express
Outside hospital on main road, turn left and continue along road for 5-10 mins. Store is opposite the bus station.

Sainsburys
Turn right outside of hospital. Keep walking along the main road, past the university, City Museum and ‘Browns’ restaurant. Sainsburys is on the right, next to Borders. 10-15 mins walk.